Mr Mega Casino VIP Program: My Levels and the Mega VIP Casino Club

How My Levels turns the games you play into rewards

Every time you play a game at Mr Mega Casino, My Levels adds a set number of points to your account. There is nothing to sign up for and no box to tick: the points follow your play.

Points move you from one level to the next, and the loyalty rewards get bigger as you climb. How fast you move depends on how much you play, so a steady session every week builds your level in the same way a big one does.

If a reward you expected has not appeared, speak to us before you place any bets. Missing bonus credits and free spins can be put right by customer support, but only while the reward is still untouched.

Getting an invitation to the Mega VIP Casino Club

The Mega VIP Casino Club is invitation only. There is no application form and no waiting list: our team gets in touch with players who are eligible, so you do not need to chase it.

Until that invitation arrives, My Levels is where your play is recognised, and all of our regular promotions are open to you in the usual way. One practical point worth knowing: invitations and targeted offers sent by email belong to the player they were addressed to. If an offer email was not sent to you directly, it cannot be claimed on your account, even if the wagering is completed.

What club members get: an account manager, higher limits and VIP competitions

Membership of the club comes with three things. You get a dedicated personal account manager as your point of contact, increased limits on your bets and your withdrawals, and entry to VIP competitions that are not open to every player.

Slots, jackpots and live tables

Open account

Everything else works the same for members and non-members. We pay out to the same method you deposited with, your documents go through the Upload Docs page in My Account before your first withdrawal is processed, and card payouts take 1 to 3 business days, or up to 5 depending on your bank.

Rewards you can collect while you climb

Loyalty levels are only part of it. Three recurring rewards run alongside them and need nothing more than a qualifying deposit or a look at your player area.

Daily Picks are built around the current state of your account, which is why your offers differ from the next player's and change from day to day. Because of that, a pick can stop being available before its expiry time once your balance or transactions change, so take the one you want while it is in front of you.

Tournaments, missions and prize drops that reward regular play

If you like your rewards competitive rather than credited, our tournament schedule runs every day. Slot tournaments come as freerolls, buy-in events and special holiday formats, and you join by opting in, depositing or buying spins, depending on the event.

• Roulette Missions set daily challenges on selected Evolution live roulette tables, with a reward when you complete one.
• Drops & Wins by Pragmatic Play hands out daily cash prizes, surprise jackpots and multipliers across qualifying slots and live casino games.
• Peter & Sons Cash Rain drops random prizes from a daily pool while you play Peter & Sons titles.
• Slot tournaments run daily, with freeroll entry on some events and a buy-in on others.

All of this play counts towards My Levels at the same time, so a tournament session builds your level while it builds your leaderboard position. Prizes paid as bonus funds or free spins carry the wagering set out in the promotion.

The rules that apply to loyalty bonus funds and free spins

Free spin winnings from any of our offers arrive as bonus funds, not as cash, and they carry the wagering of the promotion that produced them. Where a promotion sets its own terms, those terms come first and override our general bonus rules.

On the welcome package, wagering is 35× the combined deposit and bonus amount, with 21 days from the moment you claim and a maximum bet of £4 per spin or per round while bonus funds are live.

A worked example on a £100 deposit

1. You deposit £100 and the 100% match adds £100 in bonus funds, so £200 is the figure wagering is calculated on.
2. 35 × £200 = £7,000 of wagering to turn the bonus balance into cash.
3. Spread over 21 days that is about £334 of play a day.
4. At the £4 maximum bet, £7,000 of wagering means roughly 1,750 spins, so pacing matters more than stake size.

Your real balance is always spent before your bonus balance. Bets placed with bonus money, or with a mix of real and bonus money, pay their winnings into the bonus balance. Once a bet completes the wagering, what is left in the bonus balance moves across to your real balance and can be withdrawn.

Two more rules are worth knowing. Bonuses can be cancelled at any time by contacting customer support. And one player means one account: extra accounts opened to claim bonus money again lead to suspension and the removal of those funds, and accounts that look linked by shared bank details, address or pattern of use can be suspended while that is looked into.

Reaching us: live chat, email and phone, around the clock

Our support team is available 24 hours a day, 7 days a week on live chat, by email and by telephone, in English and French. Phone calls are digitally recorded for quality assurance.

Support is also the route for the loyalty requests that are not self-service: cancelling a bonus, asking about a reward that has not landed, extending a self-exclusion, or asking to be blocked from receiving bonus offers altogether. Club members keep all of these options and have their personal account manager as a direct contact as well.

Staying in control while you climb the levels

Loyalty rewards grow with how much you play, so the tools that keep play in proportion sit in the same place as your level progress. Gambling is entertainment with real risk, and every one of these settings is yours to use whenever you want.

Self-exclusion can be applied to any other account you hold under the same licence, and marketing stops when you set it, with removal from all of our marketing databases taking up to 24 hours. Cooling-off and suspension apply to the account you place them on.

We are licensed and regulated in Great Britain by the Gambling Commission. Our connections are SSL encrypted, your personal data stays confidential and is never passed to third parties, and we verify every account before the first withdrawal. Play is for over-18s only.