Contact Us

How to reach us

• Live chat on the site, available 24/7. This is the quickest way to get an answer.
• E-mail to support@casinomrmega.co.uk. Messages are answered in the order they arrive.

We do not operate a telephone line, so please use chat or e-mail for every enquiry.

What to have ready when you write

1. Your username, so we can find your account with us.
2. The game, bonus or transaction your message is about.
3. The date and approximate time it happened.
4. Any on-screen message you saw, copied word for word.

Please never send your password or full card number. We will not ask you for either.

Questions we help with

• Account setup, log-in problems and verification documents.
• Deposits, withdrawals and the payment methods shown in the cashier.
• Bonus terms, wagering progress and whether an offer applies to your account.
• Technical issues with game loading, interrupted rounds or your balance display.
• Safer gambling tools, including deposit limits, time-outs and self-exclusion.

For independent help, you can also turn to GambleAware, GamCare, GamStop and the National Gambling Helpline.

Complaints

If you are unhappy with something, write to support@casinomrmega.co.uk with Complaint in the subject line and include your username and what happened.

We acknowledge your complaint, then reply once it has been looked into. If we need further details or documents to settle it, we will tell you exactly what to send.